Ts & Cs
We at Kingdom of Candles are committed to providing our customers with the best possible customer care experience. We know that you may have questions about our products or services, and we want to make sure that you have the answers you need.
If you have a question or concern, please don't hesitate to contact us at kingdomofcandles@outlook.com. We will be happy to answer your questions and help you resolve any issues you may have.
We also have a comprehensive FAQ section on our website. This section includes answers to many of the most common questions that our customers ask.
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We hope that you never have to contact us with a customer care issue. However, if you do, we want you to know that we are here to help.
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Thank you for choosing Kingdom of Candles!
Customer Care
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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When placing your order, the following information will be needed from you:
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*Your name: We need your full name so that we can address you properly and add it to the shipping label, so the parcel is delivered to the right person.
*Your email address: We need your email address so that we can send you confirmations, updates and other information about your account and/or your order.
*Your shipping address: We need your shipping address so that we can ship your orders to you.
*Your payment information: We need your payment information so that we can process your orders.
Privacy & Safety